Frequently Asked Questions
Coaching: What's In It for Me?
- Honest feedback: Do you really know how others perceive you? Do you know what causes those perceptions?
- Support: In your work setting, how often can you discuss issues and get responses based solely on what is best for you?
- Greater job satisfaction: Are you truly satisfied with the results you get? When less energy is sidetracked by communication breakdowns, more gets done. with less effort.
- Better work/life balance: Are you working too much? When you're clear about your own purposes and goals, making the right choices gets a lot easier.
- Leadership development: Are you the kind of leader you want to be? The leader role includes containing anxiety, managing time, holding focus, and ensuring that the right conversations happen with the right people, so that action is coordinated and results achieved. Do you know how?
But I Don't Have the Time!
- Smart Work Coaching saves time. By shadowing, or observing you as you do your work, we can see what's working well and what's getting in the way. The feedback you get is targeted, to the point, and can be applied immediately. So you start saving the time lost in communication breakdowns right way.
- Smart Work Coaching manages time. Remember the line about "there's never enough time to get it right at the beginning and there's always enough time to redo it later"? By helping ensure you get it right at the beginning, we proactively eliminate the time wasted in rework.
- Smart Work Coaching creates time. When people know that leadership is doing the right things, cynicism decreases and innovation increases. From that innovation comes the next generation of breakthroughs, the insights that build and sustain market leadership.
How Does It Work?
The short answer is "it depends." Smart Work coaches are flexible and sensitive to context. Here are a range of possibilities:
- Once a month, your Smart Work Coach will be on site, spending two half-days with you, both meeting with you and shadowing you. Goals are set and specific behavioral practices are assigned for you to work on. Midway through the month, you'll have an hour-long check-in by phone, to review progress to date and perhaps move to the next practice area. Coaches are also available by phone for quick tune-ups or preparation for important events.
- Every five to six weeks, your Smart Work Coach will be on site, both meeting with you and shadowing you. Goals are set based on your purpose and function, and specific behavioral practices are assigned for you to work on. Then weekly or every other week, you'll have a half-hour check-in by phone, to review progress to date and perhaps move to the next practice area. Coaching is also available by phone for quick tune-ups or preparation for important events.
- We begin with a two hour phone conversation, using The Smart Work Coaching Workbook as the basis for exploring your needs and setting goals for the coaching process. Then a schedule of weekly or biweekly phone calls is established, with practice goals and reading as deemed useful.
In general, coaching contracts are in three-month increments, with payment on the front end. However, experience tells us it takes a minimum of six months for coaching to really make a difference, and many people prefer longer periods to make sure they don't revert to old "bad habits."
How We Work: With Leaders
How We Work: With Organizations
How We Work: With Crises
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